Suffolk County Council

Monitoring and Enforcement Officer
£27,514 per annum (pro rata if part time)
37 hours per week
Permanent
Closing date: 11.30pm, 2 May 2022
Reference: 3764

The Passenger Transport team at Suffolk County Council has recently undergone a transformational team restructure, creating new posts to ensure we provide the best possible travel services to families and residents of Suffolk on our contracted services. As a result, there is now an exciting opportunity to join the team as a Monitoring and Enforcement Officer, based in Endeavour House, Ipswich

The Passenger Transport team provides over 1300 contracted transport services to get the people of Suffolk to education, work, retail, health services and leisure. With over 190 different transport operators who deliver these services, we are looking for an enthusiastic person with experience in contract management or enforcement role to manage all aspects of the suppliers we use, to ensure compliance with policy, guidance and legislation to ensure we are providing a robust, sustainable and compliant external supply market in the delivery of our services.

Your role
This is a new role where you will have the opportunity to help shape the future of our contracted services and will be a pivotal contact for key stakeholders.

In this varied, challenging and rewarding role you will:
• Manage the external supply market in line with policy, guidance, and legislation engage daily with operators, schools, parents, and colleagues so will need to be empowered to make decisions, negotiate, and influence
• Use your knowledge of relevant law, policies, and procedures along with being adept with data and contract management to monitor contractual compliance.

Your responsibilities
• Lead on managing key suppliers with evidence of sound contract management including negotiation and influencing skills, compliance of services and development of new solutions
• Manage all associated processes surrounding the external supply market to ensure contract compliance and improve the quality of transport provision
• Collate, record and monitor appropriate documentation to ensure validity and compliance with legislative and contractual requirements
• Investigate, record and resolve contractual non-compliance issues
• Lead on and attend the inspection of vehicles on contracted transport services.

You will need
To be a dynamic individual who is committed to delivering a reputable transport service in Suffolk.

As such you will need to have
• Experience of working in a transport, enforcement or licensing environment
• Experience in contract management and compliance
• Experience of delivering improvements and developing contract and supplier services
• Experience of working collaboratively with a range of stakeholders.

You can view a full list of requirements in the Job and Person Profile (link below). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

The team
• We welcome opinions, ideas and innovation. You could be part of a team that encourages, inspires and motivates others
• our purpose is to provide safe, reliable comfortable and cost-effective transportation services to the people of Suffolk
• We are a small but very busy operational team that provides a range of transport services, home to school travel, social care transport, local bus services and community transport.

Further information about who we are and what we do can be found on our dedicated website https://www.suffolkonboard.com/ 

We will offer you
We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.

Travelling requirements for your role
Frequent Travel Essential - We positively encourage the use of technology to communicate and engage, but in this role, you will need to travel, so you must either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

To find out more
For an informal discussion about this role, please contact Kirsty Marjoram on (01473) 263768.

How to apply:
To apply and for further details, please click here

Closing date: 11.30pm, 2 May 2022.

Due to the continued situation relating to COVID-19 and reduced occupancy in our buildings we are starting to explore and trial new hybrid and remote working practices. If you wish to discuss how that might impact your working arrangements, please contact the recruiting manager listed above.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.