South Yorkshire Mayoral Combined Authority

Supertram Performance and Delivery Manager
Hours: 37 hours
Contract: Permanent
Salary: £44,428 - £47,420
Location: Sheffield (Hybrid Working or Onsite)

The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of South Yorkshire. From transport to housing, from business growth to skills, the MCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire.

Please note that SYMCA follows a structured salary grading system for all roles, and the offered salary for each post will be at the starting point within the specified grade. We value the skills and experience of potential candidates, and there will be opportunities for salary enhancements as you grow within South Yorkshire Mayoral Combined Authority.

Key Responsibilities
As the Supertram Performance and Delivery Manager, you will be responsible for managing the performance and delivery of Supertram services on behalf of SYMCA as system commissioner, ensuring that obligations and performance metrics of the service, system and Operator, as outlined in the Operating Agreement are managed, monitored and reported. You will measure and monitor the performance of the Supertram operating company and other departments within SYMCA responsible for tram activity.

A key requirement of the role is to drive continuous improvement across all areas of the Supertram business (Operations, Asset Management, Customer Experience, Revenue Protection and Security) with a view to identifying opportunities to support the growth of patronage on the Supertram system and improve customer satisfaction.

You will identify, collate, and analyse relevant data to understand trends and future projections in relation to the Supertram system to inform operational and strategic decision making and present this information to all levels.

Skills, Knowledge and Expertise
You will have substantial experience of managing service level agreements and contracts, ideally with obligations relating to service delivery, key performance indicators, health and safety, and asset maintenance. Whilst not essential, the ideal candidate would have a good understanding of public transport operations, specifically relating to tramways.

You will have proven experience interpretating highly specialised data and other information, able to process large quantities of information and develop suitable, cost-effective strategies/delivery plans for progression. You will be experienced presenting such interpretation at a senior level to drive decision making. You will also have substantial experience and demonstrable ability to manage large volumes of complex data using digital solutions (e.g, MS Access, PowerBI).

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Benefits
All colleagues have access to a local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of benefits include -

Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave

Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time.

Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway!

Training on the job - Support with upskilling skills through on the job training and qualifications

Holiday – Up to 36 days annual leave (depending on length of service). Pro-rata for part time colleagues.

Diversity at South Yorkshire Combined Mayoral Authority

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

About South Yorkshire Mayoral Combined Authority

The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of South Yorkshire. From transport to housing, from business growth to skills, the SYMCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire.

In recent years significant funding has been secured through the Transforming Cities Fund and a devolution deal, and further funding has recently been secured through the region’s City Region Sustainable Transport Settlement. As result we have a large and growing capital programme to deliver in support of the South Yorkshire Mayoral Combined Authority Mayor’s 2040 vision for transport. Join our workforce of talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

This is what a career at South Yorkshire Mayoral Combined Authority is like, and this is where yours starts.

For further information and to apply, click here.